Quality Control
- CATI Interviewing:
- - Careful pre-selection during job interviews
- - Exclusive deployment of native speakers
- - Intensive training sessions
- - Carefully conducted project briefings
- - Live monitoring of a minimum of 10% of each interviewer´s completes
- - Control of logic and formal aspects of 100% of completes per project
- F2F Interviewing
- - Intensive training sessions
- - Carefully conducted project briefings
- - Control of logic and formal aspects of 100% of completes per project
- Base Control (written format):
- - 25% of each interviewer completes are validated
- Follow Up Validation (telephonically):
- - Up to 100 % in the context of questionable circumstances
